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Privacy Policy

Last updated: June 9, 2026

1. Introduction

TallView AI LLC (“TallView AI,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tallview.ai, use our AI voice agent and SMS (text messaging) services, or otherwise interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number (including mobile number), and business information you provide when you contact us, book a call, opt in to text messages, or sign up for our services.
  • Billing and payment information processed through our secure payment providers.

Call and Voice Data

  • Call recordings and transcripts generated by our AI voice agents as part of delivering our service.
  • Call metadata such as duration, time, and phone numbers.

SMS and Messaging Data

  • Your mobile phone number and SMS opt-in status and consent records.
  • The content, timestamps, and delivery status of text messages sent to or received from you, and your responses to keywords such as STOP, HELP, and START.

Usage Data

  • Browser type, IP address, device information, and pages visited.
  • Interaction data with our website, including clicks, scrolls, and navigation patterns.
  • Cookies and similar tracking technologies (see our Cookie Policy for details).

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our AI voice agent and SMS messaging services.
  • Send text messages you have opted in to receive — such as appointment reminders, account and service notifications, responses to your inquiries, and (where you have separately consented) promotional messages.
  • Process transactions and send related information, including confirmations and invoices.
  • Improve, personalize, and expand our services.
  • Communicate with you, including for customer support, updates, and marketing (with your consent).
  • Analyze usage patterns to improve our website and services.
  • Detect and prevent fraud or other harmful activities.
  • Comply with legal obligations.

4. SMS / Text Messaging

If you provide your mobile phone number and opt in, we may send you SMS text messages related to the services and use cases you consented to (for example, appointment reminders, account or service notifications, and responses to your requests). Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See our SMS Terms & Conditions for full details on consent, frequency, opt-out, and supported carriers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared, sold, rented, or otherwise transferred to any third party or affiliate for marketing or promotional purposes. Information may be shared with subcontractors strictly to support the messaging services you requested (for example, our messaging platform provider and carriers), and those parties are prohibited from using your information for their own marketing.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, messaging platform and telecom carriers, payment processing, CRM integrations), who may only use the information to perform services for us.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Legal Requirements: When required by law, regulation, or legal process.
  • With Your Consent: When you have given explicit permission to share your information.

As stated above, mobile phone numbers and SMS consent are never shared with third parties or affiliates for their marketing or promotional purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained in accordance with your service agreement. SMS consent and opt-in records are retained for at least four (4) years to document compliance, even after you opt out.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict the processing of your information.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@tallview.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

TallView AI LLC
Email: privacy@tallview.ai
Phone: (302) 434-9967